Our website, https://www.rhielectric.com (hereinafter: "the website"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you interact with our services, which include our website, applications, and any related online activities. By accessing or using our services, you agree to the terms set forth in this Privacy Policy. Our primary aim is to ensure transparency while complying with international privacy standards, especially for users in the engineering, renewable energy, and manufacturing sectors.

1. Information We Collect

We collect both personal and non-personal data to improve our services, maintain security, and offer relevant content tailored to your needs. The information we collect is divided into two categories:

1.1 Technical Information

When you use our website or interact with our applications, we automatically gather certain technical data, such as:

• IP address
• Device type, model, and identifiers (such as IDFV)
• Operating system and browser information (type, version, etc.)
• Session data: including time zone, session start/stop time
• Network status, such as whether you are on a wired or wireless connection

This technical data helps us optimize the functionality and performance of our online platforms, particularly for users involved in high-performance sectors like electric vehicle (EV) systems, energy storage, and power distribution, where reliability and efficiency are key.

1.2 Personal Information

We collect personal information only when you voluntarily provide it, typically when requesting support or making inquiries. The personal data we may collect includes:  

• Full name
• Email address
• Phone number
• Postal address

This information is essential for managing the website, providing technical support, and addressing inquiries about our products, including custom busbar manufacturing solutions for the new energy industry.

2. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: Ensuring seamless operation of our services, including order fulfillment and customer support related to busbars and other products.
• Enhancement of Services: Continuous improvement of our services, using technical data to enhance performance and provide more relevant content, such as optimization for technical articles or white papers on EV battery systems or renewable energy storage solutions.
• Service Notifications: Informing you of any updates, changes, or maintenance affecting our website, applications, or other services.
• Interactive Features: Enabling real-time communication and other interactive tools tailored for engineers and technical professionals using our products.
• Compliance and Security: Monitoring activity to ensure legal compliance and prevent fraud, especially important in sectors like manufacturing and international trade.

3. Information Security and Storage

3.1 Data Security

We implement state-of-the-art encryption and security protocols to protect your data. However, no system is entirely foolproof. While we strive to secure your personal information, we cannot guarantee absolute protection against data breaches, especially in industries where intellectual property protection is critical, such as busbar design and manufacturing.

3.2 International Data Transfers

We may transfer your personal data to servers or third-party service providers located in countries with different data protection laws. By submitting your data, you consent to such transfers. However, we ensure that any cross-border data transfers comply with relevant privacy regulations, including the General Data Protection Regulation (GDPR) for EU users.

3.3 Data Disclosure

We may disclose your personal data under specific circumstances:

• Legal compliance: To comply with legal obligations.
• Protection of RHI Electric: To defend our rights, intellectual property, or other interests, particularly relevant in the highly competitive new energy industry.
• Misconduct Investigation: To investigate and prevent any misuse of our services, such as fraudulent activity or infringement of intellectual property in product designs.

3.4 Service Providers

We partner with trusted third-party providers to perform essential services such as analytics, payment processing, and customer support. These partners may have access to your data but are contractually bound to use it solely for fulfilling their services to us.

3.5 Links to Third-Party Websites

Our website may contain links to external sites, such as those of engineering partners or suppliers in the renewable energy and busbar manufacturing sectors. Please note that RHI Electric is not responsible for the privacy practices of these third-party websites.

4. Data Retention and Deletion

We retain your personal data for only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer required, we take appropriate measures to delete or anonymize it. For instance, technical data related to busbar design inquiries may be retained for a limited period to facilitate future interactions but will be securely deleted thereafter.

5. Protection of Information

We employ industry-standard cybersecurity measures, including firewalls, encryption, and access controls, to protect your data. However, despite these robust measures, it is important to acknowledge that no online platform can be entirely secure, particularly in the realm of industrial manufacturing, where protecting trade secrets is vital.

6. Children's Privacy

We are committed to protecting children's privacy online. Our services are not directed toward individuals under 14 years of age. If we become aware that personal information from children under this age has been collected, we will take immediate steps to delete the data. Minors between 14 and 18 must have parental consent to use our services.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and provide customized content. Cookies help us understand user preferences and are essential for optimizing site performance, particularly for complex applications like busbar configurators or data-intensive resources on EV technology.

Types of cookies we use:

• Session Cookies: For seamless navigation.
• Preference Cookies: To remember your settings and preferences.
• Analytics Cookies: For website optimization using tools such as Google Analytics, which helps us monitor site traffic and improve user experience. Engineers in the new energy sector may benefit from targeted content delivery based on their usage patterns.

8. Statistical Analysis and Third-Party Services

We employ analytics services, such as Google Analytics, to track user behavior and improve website performance. These services may collect and analyze user data, which is crucial for enhancing the experience of industry professionals who visit our site for resources on busbar technology and new energy solutions.

9. Confidentiality Policy

For each client we collaborate with, we assess the need for a Non-Disclosure Agreement (NDA) based on specific requirements. We can either sign the client's provided NDA or negotiate confidentiality terms that suit their needs. Regardless of the approach, we are fully committed to adhering to the agreement's terms, ensuring no confidential information is disclosed, used, or leaked to third parties without the client's explicit written consent or as required by law.

In the busbar manufacturing industry—especially in advanced technologies, renewable energy, and electric vehicles—information security is vital for project success. We enforce strict internal controls to protect our clients' intellectual property and trade secrets at every stage, from product design to production. RHI Electric is committed to the highest confidentiality standards to safeguard our clients' legal rights and ensure smooth project execution.

10. Support

If you have any questions or concerns about this Privacy Policy, or need assistance with managing your data, please contact us through one of the following channels:

• Email: rhi@cnrhi.com
• Phone: +86 15868025551
• Website: Contact Us Page

11. Updates to This Privacy Policy

We may modify this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly. Updates will be effective immediately upon posting.

By continuing to use our services, you agree to the revised terms of this Privacy Policy.